Introduced to our resellers on October 22, 2024, this product is still being modified and adjusted by the dev team to ensure a sustainable and efficient user interface and user experience. The references below reflect the current settings and features as of August 1st, 2025. Any new features released after 8/1/2025 will be published as separate articles.  


Contents:




PLATFORM ACCESS


Once activated for the reseller license, a custom button will appear on the sidebar menu of the account. When clicked, the iframed account will appear. 




This console is also accessible outside of the system by visiting - https://console.wavesay.com/ - and logging in with the UN and PW for the white labeled product. 





PLATFORM CONSOLE





From the console a list of existing agents (chatbots)  are visible. Here agents can be managed and added.




Add an Agent -


Use the NEW AGENT button at the top of the page to create a new chatbot, and use the available fields to create the desired AI interface. 




 


Action Tools -


Once the Agent has been created, use the tools below the listing to see conversation histories, to modify the chatbot, or to delete the Agent.





Conversation History - The Conversation History displays the number of conversations users have had with the bot. Click the conversations listed on the left to see the conversation thread. 







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USAGE


Click the Graph icon on the side menu to display a report representing the number of interactions users have had with the agent. 




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AGENT SETTINGS


Click the Agent Name to Edit the Chatbot - 




This page allows the chatbot to be modified, and provides the integration embed code that used to embed the Agent on the allowed website. Refer to the sections below to configure the available fields.



Personality Settings - Use this tab to enter and edit the Agent Name, Logo, and System Instructions.




Agent Name -  Enter a unique name for the Agent. This name will appear in the Agent list and as the Agent’s header. 




Logo Image -  Upload the logo that will appear on the chatbot. Image must be less than 1MB.




System Instructions -  This is the heart and soul of the chatbot. Describe the desired personality and behavior for the Agent. Include details such as how it should answer questions, its tone, personality traits, name, and any specific information it needs to provide accurate responses. This helps shape the Agent’s interactions and knowledge. 5 full pages of details can be added to this section. (See Attached CHATBOT SAMPLE PROMPT Doc)






Integrations - Use this tab to select and configure Custom Webhooks, Shopify Order Tracking, and Weather APIs for the agent.





Web Chat - Use this tab to configure and edit the general chatbot settings, conversation starters, and visual settings for the agent.





Embedded Agent Enable -  Enable and Disable an agent appearing on the host site.




Hide Agent Name -  Option to disable displaying the Agent Name on the live chatbot.




Allowed Domains -  Enter the domain names, one per line, where the Agent is allowed to be embedded. Do not include schemes (e.g., http:// or https://) or paths. Ensure you include every variation of your domain (e.g., both yoursite.com  and www.yoursite.com ) to ensure the Agent works everywhere and to prevent unauthorized embedding. 




User Instructions -  Enter instructions that will appear at the top of the chatbot window. Ex: Let's Talk!





Conversation Starters -  Enter example questions, one per line, that will appear as clickable buttons in the Agent interface. These provide users with suggestions for what they can ask the AI agent, helping to guide interactions.  




Chat Message Colors - Customize the Font and Bubble Color for agent and user responses, as well as the chat button color, and background color or background image. 







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ACCESS YOUR AGENT




Web Chat - This URL opens the agent interface on a full screen. Copy and paste the URL into a browser to interact with the chatbot.



Embedded Agent - Copy the script tag provided and paste this into the desired page's body tag. So long as the URL is on the agent's Allowed Domains list, to chatbot will appear. 




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If just getting started, review some of the demo Agents we've created to see it in action: