System Notices 74

• MMS Image Positioning Issue on Toll-Free #s - 08/21/2024
• T-Mobile Message Latency on Shortcodes- 8/13/2024
• Verizon Toll Free SMS Outbound Delays - 7/31/2024
• Verizon Message Latency on Shortcodes- 7/31/2024
• Mobile System & Messaging Unaffected by 'Crowdstrike' outage

See all 74 articles

What's New? 60

• NEW Database Set-Up and View Settings Access Point
• NEW Redemptions by Widget Location - Target List Parameter
• NEW - AT&T Announces Updated Rates Effective Oct 1st 2024
• NEW Issue Coupon with Delay - 6/6/2024
• NEW Custom MMS File Size Restriction - 5/29/2024

See all 60 articles

Overview 4

• TEXT MESSAGE MARKETING - THE RULES
• MESSAGING GUIDELINES - VIDEO
• 10-DLC & TOLL FREE - BEST PRACTICES
• FOOTERS

CTIA 1

• CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021

Telephone Consumer Protection Act (TCPA) 7

• What is TCPA?
• Recent Changes to TCPA
• Background On TCPA
• CAN-SPAM Act - A Compliance Guide For Business
• Mandatory Disclaimer Language for Mobile Marketing

See all 7 articles

Carrier Codes of Conduct 1

• CARRIER CODES OF CONDUCT

Dashboard 1

• Accessing the platform outside North America & US Provinces

Client Admin 8

• Why won't my Re-Up Auto Bill process?
• How do I add credits to an account?
• Where can I locate the Terms & Conditions URL for my private label?
• How do I change the email addresses for my private label?
• Why is an old Email Address still receiving Billing Invoices?

See all 8 articles

Account Information 1

• I Can't Update Payment Profile

Contacts 13

• Can I import mobile numbers if they have a 1 before the area code?
• How can I opt someone out without them receiving a message?
• Is there somewhere I can see the number of valid mobile numbers from a specific imported file prior to sending an invite?
• How do I perform a carrier look-up on a contact's number?
• Can we send messages for political groups?

See all 13 articles

Messaging 41

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• How do I set-up recurring messages?
• What is a Double Opt-in?

See all 41 articles

Mobile Tools 30

• Can we use a QR code as a check in?
• If I change the expiration date, can I reissue the coupon again?
• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do I stop mobile coupons and webpages from asking iPhone users to save the links?

See all 30 articles

My Phone Manager 19

• Can My Phone Manager work for a restaurant?
• What is the reseller pricing for My Phone Manager?
• What should I charge my clients for My Phone Manager?
• Will I get branded or generic marketing collateral for My Phone Manager?
• Where do My Phone Manager audio voicemails get delivered?

See all 19 articles

Text Reminder System (TRS) 1

• Why can't I hear the audible signal in my Text Reminder System (TRS)?

Reports 13

• Which report shows how many contacts joined with a webform?
• Which report can I use to see who joined or checked-in on a kiosk during a particular time frame?
• Which reports can be automated?
• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
• Why am I not receiving Automated Reports?

See all 13 articles

Short Codes, 10-DLCs, & Toll Free #s 17

• What does it mean to "port" a number?
• Can a mobile number be ported over?
• Can the same 10-DLC or TF# Number be used for all accounts?
• What is the cost difference between a dedicated short code and 10-DLC or TF#?
• Should contacts be notified when Messaging Codes change?

See all 17 articles

How To... 3

• Replace SWR1.CC & RDM1.CC with a Custom Domain
• How do I restart loyalty progress to ZERO?
• How do I order kiosk stands? Updated 03/25/2024

Dashboard 0

Account Information 4

• EDITING ACCOUNT PROFILE
• SETTING YOUR TIME ZONE
• CHANGING A PASSWORD (MASTER ACCOUNT)
• ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 15

• CONTACT SUMMARY
• MOBILE SEARCH
• SENDING A TCPA INVITE
• EDITING CONTACT INFORMATION
• ADDING A CONTACT

See all 15 articles

Messaging 26

• CREATING MOBILE CAMPAIGNS
• EDITING A MOBILE CAMPAIGN
• DUPLICATING A MOBILE CAMPAIGN
• DELETING A MOBILE CAMPAIGN
• EDITING INTERACTIVE MESSAGES

See all 26 articles

Mobile Tools 34

• CREATING A MOBILE WEBPAGE
• CREATING MOBILE COUPON CODES
• COUPON WIDGET (OVERVIEW)
• COUPON WIDGET - GENERAL SETTINGS
• COUPON WIDGET - MAIN BODY

See all 34 articles

TRS (Text Reminder System) 0

Reports 17

• MESSAGE TOTALS
• CARRIER TARIFFS REPORTS
• MOBILE SUMMARY
• KEYWORD SUMMARY
• INBOUND REPLIES

See all 17 articles

Billing System 6

• INTEGRATED BILLING SYSTEM OVERVIEW
• REGISTRATION SETTINGS
• BILLING SETTINGS OVERVIEW
• CREATE & MANAGE BILLING ITEMS
• CREATE & MANAGE BILLING PACKAGES

See all 6 articles

Reseller Settings 1

• PUBLIC WEBSITE - OFFERS PAGE

Client Settings & Preferences 1

• REGISTERING A NEW CLIENT

How To... 10

• HOW TO INTEGRATE WITH SHOPIFY
• HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
• CONFIGURE KIOSK PRO LITE FOR IPAD
• PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
• PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)

See all 10 articles

HTML Tips & Tricks 6

• CLICK TO CALL
• CLICK TO TEXT
• EMBEDDING AN IMAGE
• EMBEDDING A CLICKABLE BUTTON
• KIOSK DISPLAY ICONS

See all 6 articles

Dashboard 0

Account Information 2

• VIDEO: EDITING ACCOUNT INFO
• VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 6

• VIDEO: ADDING A CONTACT
• VIDEO: IMPORTING CONTACTS
• VIDEO: CREATING A TARGET LIST
• VIDEO: DATABASE SETTINGS
• VIDEO: VIEW SETTINGS

See all 6 articles

Messaging 10

• VIDEO: CREATING A MOBILE CAMPAIGN
• VIDEO: DUPLICATE A MOBILE CAMPAIGN
• VIDEO: DELETE A MOBILE CAMPAIGN
• VIDEO: ADDING AN INTERACTIVE MESSAGE
• VIDEO: INBOUND REPLY OPTIONS

See all 10 articles

Mobile Tools 5

• VIDEO: CREATING A MOBILE WEBPAGE
• VIDEO: CREATE & DELIVER MOBILE COUPONS
• VIDEO: CREATE A PAYPAL CAMPAIGN
• VIDEO: URL SHORTENER
• VIDEO: vCARD WIZARD

TRS (Text Reminder System) 2

• VIDEO: TEXT REMINDER SYSTEM OVERVIEW
• VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP

Reports 6

• VIDEO: SENT LOG
• VIDEO: MOBILE SUMMARY
• VIDEO: RECEIVED LOG
• VIDEO: KEYWORD SUMMARY
• VIDEO: SCHEDULED LOG

See all 6 articles

Webinars 35

• WEBINAR: 2024 Mid Year Review - 7/17/2024
• WEBINAR: 2023 End of Year Review - 12/14/2023
• WEBINAR: 2023 Mid-Year Review - 6/15/2023
• WEBINAR: Reseller Spotlight - Featuring 7 Media Group - 5/24/2023
• WEBINAR: Reseller Spotlight - Featuring Northshore Loyalty - 4/4/2023

See all 35 articles

Account Management 0

How To 3

• HOW TO ADD VIDEOS TO WHITE LABEL SITE
• HOW TO ADD THE ACCOUNT'S 1ST PAYMENT PROFILE WITHOUT AN ACTIVE BILLING ITEM/PACKAGE
• HOW TO REPLACE AN EXISTING LOYALTY PROGRAM

Sample Text Messages 36

• SAMPLE TEXTS: AUTOMOTIVE
• SAMPLE TEXTS: BAKERY
• SAMPLE TEXTS: CAR WASH
• SAMPLE TEXTS: CLEANERS
• SAMPLE TEXTS: RETAIL BOUTIQUE

See all 36 articles

Coupon Widget 1

• COUPON WIDGET EXAMPLES

Digital Kiosk 3

• KIOSK - ANDROID GRAPHIC TEMPLATES
• KIOSK - IPAD GRAPHIC TEMPLATES
• TOUCHLESS FLOWCHART

WiFi Marketing (Smart Connect) 0

Marketing & Sales Presentations 21

• MOBILE SOFTWARE OVERVIEW (Flyer)
• TEXT REMINDER SYSTEM (Flyer)
• KIOSK "Why Should I Join" (Flyer)
• REPUTATION MANAGEMENT (Flyer)
• SEE WHAT'S NEW (Flyer)

See all 21 articles

Mobile Wallet 1

• MOBILE WALLET - BANNER GRAPHICS

Review Funnel 8

• WEBINAR: Reputation Management Review Funnel 1/31/19
• REVIEW FUNNEL SET-UP OVERVIEW
• REVIEW FUNNEL STEP 1 - IMAGE HOSTING WEBSITES
• REVIEW FUNNEL STEP 2 - MAIN PAGE
• REVIEW FUNNEL STEP 3 - CUSTOMIZE THE MAIN LANDING PAGE

See all 8 articles

Zapier 18

• ZAPIER - USING ZAP TEMPLATES
• ZAPIER - ZAP TEMPLATES
• ZAPIER WEBHOOK API REF - Create a Contact & Opt-in to Campaign (Mobile # Only)
• ZAPIER WEBHOOK API REF - Create a Contact and opt-in to a Mobile Campaign (Mobile + Additional Data)
• ZAPIER WEBHOOK API REF - Create / Update a Contact (No Keyword Opt-In)

See all 18 articles

Onboarding & LaunchPad Options 1

• UPDATED ONBOARDING SET-UP OPTIONS FOR RESELLERS

Automated Receptionist (RPM) 0

Messaging Codes 6

• COMPARING MESSAGING CODES - 10-DLC & TF#
• HOW TO PURCHASE / PROVISION A 10-DLC OR TF#
• HOW TO PORT / TEXT ENABLE A CLIENT'S BUSINESS LINE
• HOW DO I REMOVE / DISCONNECT A TF# OR 10-DLC?
• SAMPLE LETTER TO CLIENTS ABOUT MOVING FROM A SHARED SHORT-CODE TO A DEDICATED TF# OR 10-DLC

See all 6 articles

Forms 0

NFC Stands 2

• NFC STAND PROGRAMMING INSTRUCTIONS - URL
• NFC STAND PROGRAMMING INSTRUCTIONS - SMS

Workshop Schedule 4

• 2024 WORKSHOP SCHEDULE
• 2023 WORKSHOP SCHEDULE
• 2022 WORKSHOP SCHEDULE
• 2021 WORKSHOP SCHEDULE

Workshop History 25

• WORKSHOP 27 - Case Study: e-Commerce Solutions
• WORKSHOP 26 - Prospect Avoidance - 7/25/2024
• WORKSHOP 25 - Case Study: School Solutions 6/20/2024
• WORKSHOP 24 - Integrations, Research & Flow - 5/23/2024
• WORKSHOP 23 - Case Study: Restaurant/QSR Solutions 4/18/2024

See all 25 articles