Client Admin

Why won't my Re-Up Auto Bill process?
The most common reason a Re-Up Auto Purchase doesn't process is due to the MAXIMUM Re-Up Charges per month. If this amount has been reached within a 30 ...
Fri, 17 Sep, 2021 at 10:34 AM
How do I add credits to an account?
There are several different options when adding credits to an account, which option to choose will be primarily based on whether the credits are going to be...
Fri, 17 Sep, 2021 at 10:35 AM
Where can I locate the Terms & Conditions URL for my private label?
The Terms & Conditions URL that displays on the public facing private label can be located in the CLIENT ADMIN of the master account.  Step 1. Log-...
Wed, 18 Jan, 2023 at 9:44 AM
How do I change the email addresses for my private label?
Several email addresses are used with a white label reseller account. To update the email addresses on file follow the steps below:  Step 1.  Log into ...
Tue, 1 Oct, 2024 at 2:43 PM
Why is an old Email Address still receiving Billing Invoices?
When using the Billing System to process credit card charges, there are two places where an email address needs to be updated to make sure that invoices are...
Wed, 18 Jan, 2023 at 9:49 AM
How can I stop my message being blocked for Cannabis?
There are a wide variety of terms that can trigger the filter.   We have several docs in the knowledge base with the current list of terms that are bloc...
Wed, 12 Apr, 2023 at 10:24 AM
How to set up an affiliate account?
To set up an Affiliate account, follow the steps below: Step 1.  Log in to the Master Account, click Client Admin, then click the EDIT ICON for the acc...
Wed, 27 Dec, 2023 at 1:17 PM
Where do I find my Authorize.net API Log-in & API Transaction Keys?
Within the Mobile Platform -  The Registration Settings for the master account is were the Auth.net API Log In and API Transaction key are entered and s...
Wed, 12 Jun, 2024 at 4:27 PM