Dashboard 1

• Accessing the platform outside North America & US Provinces

Client Admin 8

• Why won't my Re-Up Auto Bill process?
• How do I add credits to an account?
• Where can I locate the Terms & Conditions URL for my private label?
• How do I change the email addresses for my private label?
• Why is an old Email Address still receiving Billing Invoices?

View all 8

Account Information 1

• I Can't Update Payment Profile

Contacts 13

• Can I import mobile numbers if they have a 1 before the area code?
• How can I opt someone out without them receiving a message?
• Is there somewhere I can see the number of valid mobile numbers from a specific imported file prior to sending an invite?
• How do I perform a carrier look-up on a contact's number?
• Can we send messages for political groups?

View all 13

Messaging 41

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• How do I set-up recurring messages?
• What is a Double Opt-in?

View all 41

Mobile Tools 30

• Can we use a QR code as a check in?
• If I change the expiration date, can I reissue the coupon again?
• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do I stop mobile coupons and webpages from asking iPhone users to save the links?

View all 30

My Phone Manager 19

• Can My Phone Manager work for a restaurant?
• What is the reseller pricing for My Phone Manager?
• What should I charge my clients for My Phone Manager?
• Will I get branded or generic marketing collateral for My Phone Manager?
• Where do My Phone Manager audio voicemails get delivered?

View all 19

Text Reminder System (TRS) 1

• Why can't I hear the audible signal in my Text Reminder System (TRS)?

Reports 13

• Which report shows how many contacts joined with a webform?
• Which report can I use to see who joined or checked-in on a kiosk during a particular time frame?
• Which reports can be automated?
• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
• Why am I not receiving Automated Reports?

View all 13

Short Codes, 10-DLCs, & Toll Free #s 17

• What does it mean to "port" a number?
• Can a mobile number be ported over?
• Can the same 10-DLC or TF# Number be used for all accounts?
• What is the cost difference between a dedicated short code and 10-DLC or TF#?
• Should contacts be notified when Messaging Codes change?

View all 17

How To... 3

• Replace SWR1.CC & RDM1.CC with a Custom Domain
• How do I restart loyalty progress to ZERO?
• How do I order kiosk stands? Updated 03/25/2024