Messaging

Problems receiving SMS or MMS messages on cellphones?
If a mobile number is unable to receive messages from the system, here are some guidelines to track down the problem. Have you opted out of receiving mes...
Tue, 20 Sep, 2022 at 11:21 AM
What to do if someone accidentally opts out on a Short Code?
If someone accidentally opts out of your mobile campaign, they can easily opt back in by doing one of the following: Texting a Keyword: Tell them to text ...
Fri, 30 Sep, 2022 at 3:17 PM
Can I send messages in other languages?
Our system only supports standard ASCII (American Standard Code for Information Interchange) characters.  "ASCII is a 7-bit character set contain...
Wed, 20 May, 2020 at 12:07 PM
How do I set-up recurring messages?
If you want a broadcast (text blast) to go out every week or every month, you have 2 options: 1) Use the Send Blast section of your Messaging menu to sc...
Wed, 8 Jul, 2020 at 11:29 AM
What is a Double Opt-in?
A Double Opt-in is an added layer of protection against accidental and unwanted opt-ins to a mobile campaign by requiring that contacts reply to a text mess...
Wed, 8 Jul, 2020 at 11:32 AM
Where do I set-up Email & Text notifications for inbound messages?
There are 2 levels of inbound message notifications: Account & Campaign Account Level If you want it activated for the entire account go to Messagin...
Wed, 8 Jul, 2020 at 3:11 PM
List of Restricted Cannabis/CBD Terms
Please Note: CBD and CANNABIS related content is PROHIBITED on all messaging codes.   This list was compiled by our team and does NOT represent the actu...
Wed, 29 Dec, 2021 at 8:49 AM
Are keywords case sensitive?
No. Keywords are not case sensitive.  Whether they're submitted in "lower" case, "UPPER" case, or in "Proper" case, so lo...
Thu, 30 Jul, 2020 at 9:27 AM
How Do I Prevent People From Opting In Again?
Depending on the type of campaign that is executed, there are a couple of different options to prevent contacts from opting in to a mobile campaign more tha...
Thu, 16 Sep, 2021 at 1:29 PM
How do I create a QR Code for a campaign?
Campaign QR Codes are automatically created when you create a mobile campaign.  Click the QR Code icon for the desired campaign and you'll be able t...
Tue, 4 Aug, 2020 at 3:41 PM