Messaging

Can I send a message to an international number?
Our system only supports messages sent to US and Canadian cellular carriers depending on the messaging code used.  Short Codes are country specific and ...
Thu, 25 Feb, 2021 at 7:23 AM
Can I Duplicate a Keyword?
Duplicating a keyword is easy, all you need to do are the following steps:  Step 1. Click Messaging from the platform menu. Step 2. Click Mobile C...
Thu, 25 Feb, 2021 at 7:26 AM
How do I Set-Up an FTP folder path for Drop & Go on macOS
Transmit 5 is a macOS file transfer app to provides a simple and easy to set-up solution for using Drop & Go on macOS. The app allows uploads, downloads...
Thu, 25 Mar, 2021 at 4:34 PM
How do I send a blast with inbound data capture?
Inbound Data Capture is a great way to add new data to existing mobile numbers. This includes but is not limited to relevant information such as First Na...
Mon, 20 Dec, 2021 at 2:33 PM
Why is my message being blocked by a cannabis filter?
Please Note: CBD and CANNABIS related content is PROHIBITED on all messaging codes.   The blast filter that protects accounts from sending prohibited c...
Wed, 29 Dec, 2021 at 9:16 AM
Why didn't I receive my text message?
I sent a text blast and I haven't received the message on my phone, does that mean the message wasn't delivered?  It is always considered best p...
Mon, 4 Dec, 2023 at 3:21 PM
How does someone opt back in to messages from a Toll-Free number?
Opt-Outs are handled differently on TF#s than they are on short-codes and re-opting in to a mobile program on a TF# requires a different action.  Instea...
Fri, 30 Sep, 2022 at 3:15 PM
If I Put an Emoji in a Non-MMS message will that count as 3 credits?
Yes, if an emoji is added to a NON-MMS or a SMS message, the message will more than likely be processed as multiple messages.  Why? Emojis are not creat...
Wed, 12 Apr, 2023 at 11:23 AM
Why isn't my MMS image appearing in the text message?
When sending an MMS message with "new" content on a TF# (Toll Free number) or 10-DLC (Local area code), you MUST send the message and new content ...
Wed, 12 Apr, 2023 at 11:28 AM
Where is the MMS Subject Line coming from?
Subject Lines are a consequence of sending MMS messages on short-codes, and how the delivery of the message was triggered. The following is a breakdown of S...
Wed, 27 Dec, 2023 at 1:24 PM