If you are not receiving messages from the system, here are some troubleshooting tips to track down and isolate the problem.  **WHATEVER YOU DO - PLEASE...

YES! Emojis Are Available! To use emojis in a blast, locate and click the Smiley Emoji in the composer and use the available menu to select the desired ...

Due to a variety of technical reasons, campaigns and keywords cannot be moved from one account to another account. Campaigns and keywords are the heart of t...

Not all phone carriers support MMS messaging.   Any MMS message that is created will also include a non-MMS version of the message for the carriers that...

There are 2 ways to see the number of opt-outs following a text blast:  1) Go to Reports > Keyword Summary > set your date range for the date of t...

Unfortunately you cannot move keywords. The only way to get the keyword into the new account is to create it in that account. The best way to accomplish thi...

Text to Join, scanning a QR code, and completing a webform are a few of the most common ways customers join a mobile campaign without using a kiosk.  Te...

The Inbound Data Capture feature allows the contact to send information back into the system and save it to the selected field. When a message has Inbound D...

An MMS message cannot be sent out without an accompanying text message. The MMS content title (or campaign name) and text message are required components of...

US Cellular subscribers can text in to a US short code from anywhere in the world. HOWEVER, please note that “message and data rates may apply” based on the...