Messaging

Can I use Spanish characters in a text?
Yes! Spanish characters are supported and can be used in a text. The system is setup to support all the standard GSM characters shown below: A B C D E F...
Wed, 27 Dec, 2023 at 1:26 PM
Are messages sent from the system encrypted?
No. There is no encryption of text messages sent from our system and very little encryption upstream on the carrier/aggregator level as well. Full end-to-en...
Wed, 27 Dec, 2023 at 1:28 PM
Is there a unified or master inbox to view all incoming messages?
Yes! The Master Inbox is available from the reseller master account.  Sign-in to the master account, click MESSAGING > MESSAGE INBOX > click the M...
Wed, 27 Dec, 2023 at 1:29 PM
How do I see all of the messages received by client accounts?
1) A Master Inbox is available from the reseller master level account. This will display all incoming messages to client accounts.  Sign-in to the maste...
Wed, 27 Dec, 2023 at 1:30 PM
Can I allow an account to send a blast when they have negative message credits?
Yes.  From the Client Admin, edit the desired account. Locate Allow Broadcasts w/ Negative Credits in the Credit & Billing Preferences section, then tu...
Wed, 17 Jan, 2024 at 1:49 PM
Why does the SMS message only allow for 114 characters instead of the entire 160 characters?
An SMS message sends up to 160 characters. With the automatic footer included, it allows for 114 additional characters.  MMS sends two versions,...
Wed, 24 Jan, 2024 at 12:50 PM
What can be done to encourage people to reply to an age verification message?
For accounts that use an age verification filter, here are some suggestions: Make sure that staff are promoting the system and reminding consumers who joi...
Thu, 8 Feb, 2024 at 2:53 PM
Why does my MMS image appear in different positions on an iPhone than on an Android?
MMS positioning is largely a consequence of the OS (operating system).  Apple does not allow for forcing the positioning of the MMS Content. So, with iP...
Fri, 9 Feb, 2024 at 11:39 AM
Can I use the Single-Tier reward type and set it to 1?
No.  The Single-Tier reward type cannot be set to 1. The system does not recognize this selection as a loyalty campaign. To use "1" as the first ...
Fri, 9 Feb, 2024 at 11:41 AM
Can I edit existing QR codes to update the instructions or do I need to create new ones?
Editing existing QR codes will not update previously downloaded QR codes. These will still show the keyword in the message body.  To include instructions, ...
Tue, 21 May, 2024 at 2:52 PM