The Broadcast Schedule is used to send bulk messages and review message history for broadcasts and trigger messages sent for the account. Within the Blast Schedule, messages can be Edited, Deleted, Duplicated, and Aborted. 




To access this page, click the Messaging menu and select Broadcast Schedule. 




Use the NEW MESSAGE button to send a broadcast, or use the date range and funnel options to display the desired broadcast history. 



See Related Article: Sending a Text Broadcast



To Filter messages by recipients, message type, or status, click the funnel icon and use the available options to create the desired filter. 




  • Include In-Active Campaigns - This is useful if filtering for broadcasts within a large time frame.  
  • Recipients - Allows for filtering by the type of recipients to whom the broadcast was sent.
    • Optins = Messages Sent to Keyword Optin contacts
    • All Contacts = Messages Sent to All Contacts in the account
    • Target List = Messages Sent to Target Lists 
    • Individuals = Messages sent to single contacts
  • Message Type - Identifies the feature used to generate the message.
    • Blasts = Messages created using the SEND BROADCAST Feature
    • Triggers = Messages created using the TRIGGER MESSAGE Feature. 
  • Status - Allows for filtering by the end result of the Broadcast.
    • Show All = Displays all messages regardless of end result
    • Scheduled = Displays messages that are pending deliver date and time
    • Sent = Displays messages that have been sent out
    • Failed = Displays messages that encountered issues such as insufficient credits or no available recipients
    • Aborted = Displays messages that were stopped while in the process of sending



For each message displayed in the broadcast schedule, the following information is available.  



  • Details - Allows for editing, cancelling, aborting, and duplicating a message. 
    • When the Message is Scheduled - clicking details allows the message to be edited or cancelled. 
    • When the Message is Sending - clicking details allows the message to be aborted.
    • When the Message has Sent - clicking details allows the message to be duplicated. 
  • Recipient(s) - Refers to the type of contacts to whom the blast is scheduled or sent. Either Keyword Opt-ins, All Contacts, Target List, Test or Individual. 
  • Keyword - This is the keyword / code combination selected to send the message. 
  • Message - This is the text that is going out to the selected recipients. Where an Image Icon indicates an MMS Message and a Conversation Bubble icon indicates an SMS
  • Replies - This section displays 0 unless sending the message with Inbound Reply Options. When sending with Inbound Reply Options, the # in the column reflects the # of reply options. 
  • Status - Identifies the current state of the broadcast, whether it be cancelled, scheduled, queueing, sending, sent, aborted, or failed. 
  • Size - This is the number of recipients slated to receive the message at the time it was scheduled. This number will change based on the size of the recipient group at the time the message is actually sent. If the message includes a mobile coupon (~redeem~ or ~share~), a graph icon will appear in this section. This icon allows for viewing the recipients that received, viewed, and redeemed the offer. See below for more details on Size Stats and Generating Target Lists. 
  • Send Time - This shows when a message has been sent or will be sent. 
  • Delete - Only Scheduled and Cancelled messages can be deleted. 



Note: A Failed Status means that message was unable to go out. In most circumstances this is due to the recipients selected. Ex: If a target list is empty the message will fail.



Size Stats & Generating Target Lists from Broadcasts


In addition to seeing Sent, Viewed and Redemption stats for coupons in the Size column, accounts can act on these stats by easily generate Target Lists. 


Step 1.

Locate the desired sent message in the Broadcast Schedule and click stats icon in the size column. 



This action will display the Sent, View, and Redemption stats for the coupons issued with the text.




Step 2.

Click the users icon to open the Target List from Broadcast slide out menu. From this menu, lists for contacts that VIEWED and REDEEMED the issued coupon can be seen, and Target Lists can be generated. 






Step 3. 

To generate a Target list, simply click the CREATE TARGET LIST button, enter the desired name for the list, and choose whether the list will be Static or Dynamic.



 

  • DYNAMIC - Any contact that newly views or redeems the coupon will be added to the target list automatically so long as their number is capable of receiving text messages. 


  • STATIC - The list will be limited to the contacts it contained when the target list was generated. 



Note: Target Lists only contain supported opted-in Contacts. Contacts that opted out of messaging, or those with non-supported mobiles, will not appear on target lists. 



See Related Article: CREATING A TARGET LIST






 Watch: VIDEO TUTORAIL - BROADCAST SCHEDULE