Mobile Tools

Do kiosk group-engage settings override or control single kiosk auto-engagement settings?
Kiosk group-engage settings have no impact or influence on auto-engagement messages active for the individual kiosks.  They are entirely distinct. 
Fri, 26 May, 2023 at 12:54 PM
Can I remove expired or redeemed offers from view on the kiosk?
To hide expired and redeemed offers on the kiosk, follow the steps below: Step 1. Sign in to the client's account, click MOBILE TOOLS, then click D...
Fri, 26 May, 2023 at 1:02 PM
Why is the Short URL not directing me to the correct website?
Check the URL. Does it contain special characters or encoding? Special Characters produce special encoding when converted to a URL. For example, a websi...
Tue, 26 Dec, 2023 at 1:31 PM
Can I edit and reissue a coupon that has already been issued?
Yes and no. Revising and reissuing coupons may lead to complications, inconsistencies, and complaints. We advise reissuing coupons when they meet the fo...
Wed, 27 Dec, 2023 at 1:32 PM
Can the KCM display all contacts for an account?
No. The KCM does not have the option to display a list of contacts for an account.  However, the KCM's available search field does allow staff to se...
Wed, 27 Dec, 2023 at 1:34 PM
Can the KCM display all check-ins for an account?
The KCM provides a limited view of check-in activity.  The KCM check-in list will show all contacts that used the kiosk that day, or the last 15 contact...
Wed, 27 Dec, 2023 at 1:36 PM
Where can I find the Coupon GUID?
The Coupon GUID is displayed in the browser's address bar when editing the coupon itself. To find it, sign-in to the desired account, click Mobil...
Wed, 27 Dec, 2023 at 1:37 PM
How to access the KCM and update a contact's Loyalty Points?
Updating a contact's loyalty points with the KCM (Kiosk Check-In Manager) is easy. Follow the steps below: Step 1 - Sign in to the account. Step 2 ...
Fri, 9 Feb, 2024 at 11:43 AM
Is there a recommended image size or format for vCards?
Image resolution notwithstanding, the vCard image uploader will render logo images up to 400x400.  Note: Because manufacturers and messaging apps differ...
Tue, 21 May, 2024 at 2:55 PM
Are there OOTB or "Out Of The Box" integrations available on the platform?
There are no "Out Of The Box" Integrations available on our platform. The only direct integration currently available was released for integrating...
Tue, 21 May, 2024 at 2:58 PM