If the messaging code is no longer in use, it is recommended that the number be removed (not repurposed). In order to remove the number there are four steps:
Step 1.
Remove the code from all Mobile Campaigns.
- Log into Client Account that code was assigned to.
- Switch out the messaging code so the code is no longer attached to any mobile campaigns.
- To change a campaign's message code: Edit the Campaign > click the Campaign Information tab > click the Messaging Code drop down menu and select a different Change Message Code and UPDATE the campaign
- If the campaign cannot be save because the keyword already exists on the updated message code, either select a different messaging code or delete the campaign entirely.
- To change a campaign's message code: Edit the Campaign > click the Campaign Information tab > click the Messaging Code drop down menu and select a different Change Message Code and UPDATE the campaign
Step 2.
Remove the code from all Client's Accounts.
- Log-in to the Master Account > click the edit icon for the client account > click the Remove button to remove the code from the account.
Step 3.
Remove the code from the Master Account.
- From the Master Account > Click Account Information > Messaging Codes > then locate and click the DISCONNECT button to remove the desired code.
Note: Disconnect Requests are permanent and cannot be reversed.
Step 4.
Use the Messaging Code page's Order History button to confirm that the disconnect request was "Completed". If the disconnect order "FAILED", please submit a ticket or email support@ivisionmobile.com