System Update: March 14, 2023
Subject: Outbound 10-DLC SMS Delivery Issue on the T-Mobile Network
We have received a notice from our upstream partner that they are investigating an incident where outbound 10DLC SMS messages to the T-Mobile network are not delivering as expected. We continue to monitor and will provide updates as they become available.
If you have any questions, please contact support.
--UPDATE-- 3/15/2023 6:04am PT
Our upstream partners continue to engage with T-Mobile with regards to restoring message delivery on their network. All other outbound messages sent through other carrier on 10DLCs and TFs remain unaffected. We continue to monitor and will provide updates as they become available.
If you have any questions, please contact support.
--UPDATE-- 3/15/2023 9:08am PT
Our upstream partners are observing expected messaging behavior and delivery with SMS on 10DLCs with T-Mobile network and will continue to monitor for prolonged stability. We will provide updates as they become available.
If you have any questions, please contact support.
--UPDATE-- 3/15/2023 2:19pm PT
After continued monitoring, unexpected delivery failures of messages to the T-Mobile network were observed. Our upstream partners remain engaged with industry partners to bring about resolution. This incident remains isolated outside of our upstream partner's network.
If you have any questions, please contact support.
--UPDATE-- 3/16/2023 2:44pm PT
Our upstream partners are observing expected messaging behavior and delivery with SMS on 10DLCs with T-Mobile network and will continue to monitor for prolonged stability. We will provide updates as they become available.
If you have any questions, please contact support.
--RESOLVED-- 3/16/2023 4:04pm PT
Our upstream partners reported that this issue has been resolved.
System Updates URL https://urlme.us/C4E6E
Save it as a desktop icon on your mobile device for easy access to updates, the reseller knowledge base, and the reseller ticketing portal.