System Update: April 4, 2023
Subject: Verizon Outage on Short Codes
Our upstream partner for Short Code Messaging is currently unable to connect to Verizon causing a message outage. They are in contact with Verizon engineers and will provide updates as additional information becomes available.
If you have any questions, please contact support.
--UPDATE-- 4/4/2023 11:35am PT
Our upstream partner for Toll Free and 10-DLC Messaging is currently impacted as well. Messaging through Verizon on all codes is currently down. We will provide updates as additional information becomes available.
If you have any questions, please contact support.
--UPDATE-- 4/4/2023 1:14pm PT
Our upstream partner for Short Code Messaging has indicated the issue with Verizon has been successfully resolved. Verizon message latency may continue until all queued messages have been processed.
If you have any questions, please contact support.
--UPDATE-- 4/4/2023 1:34pm PT
Our upstream partner for Toll Free and 10-DLC Messaging has identified the cause of this accident and is working towards a resolution.
If you have any questions, please contact support.
--UPDATE-- 4/4/2023 1:36pm PT
Our upstream partner for Short Code Messaging has processed all messages impacted by the Verizon connectivity issue.
If you have any questions, please contact support.
--RESOLVED-- 4/4/2023 2:08pm PT
Our upstream partner for Toll Free and 10-DLC Messaging has indicated this issue has been resolved.
If you have any questions, please contact support.
System Updates URL https://urlme.us/C4E6E
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