System Update: May 16, 2024

Subject: T-Mobile MMS Message Latency

Upstream partners have identified an issue with T-Mobile MMS message latency. MMS messages sent to T-Mobile contacts are experiencing delays. Our partners are in direct communication with T-Mobile as their teams are working to resolve this issue on their network. 

Updates to follow as soon as they are available. 

Please contact support if you have any additional questions or concerns. 

-- UPDATE -- 5/16/2024 10:14am PT

Upstream partners are observing expected Toll Free MMS message behavior. Messages sent during the impacted period may need to be re-tried. All teams are monitoring for industry stability.

Updates to follow as more information becomes available.

 Please contact support if you have any additional questions or concerns. 

-- UPDATE -- 5/16/2024 12:04pm PT

Short Code aggregation partners indicate that T-Mobile has RESOLVED the MMS Message issue on their network. All backlogged messages have been sent.

Updates to follow as more information regarding long-code MMS delivery becomes available.

 Please contact support if you have any additional questions or concerns. 

-- RESOLVED -- 5/16/2024 6:44pm PT

Short and Long Code aggregation partners confirmed that T-Mobile has RESOLVED the MMS Message issue on their network. All backlogged messages have been sent.

Please contact support if you have any additional questions or concerns.  

System Updates URL https://urlme.us/C4E6E 

Save it as a desktop icon on your mobile device for easy access to updates, the reseller knowledge base, and the reseller ticketing portal.